QUALITY

The old Deanery places the emphasis on providing the highest quality service possible for all its residents. The home believes that, no matter how good it's present services, there is always room for improvement.

The Old Deanery believes that having the highest quality care and accommodation is an absolute right of every service user. The continuing aim of the home is to provide a professional and efficient service to meet the needs of our residents and the long term goal is to obtain the highest possible level of satisfaction from residents and relatives.

All service users of this home should:

1: Expect the highest quality care and accommodation possible.

2: Be given a say in the running of the home through regular monthly meetings (resident’s forum) and through a quality assurance questionnaire. Comments and feedback will be encouraged not only from residents but from relatives, carers, friends, advocates and members of the multi disciplinary teams.

3: Be free to complain about any aspect of the running of the home and to have their complaints welcomed and acted upon promptly. All complaints responded to in writing.

Every member of staff at the home should demonstrate a total commitment to quality and quality improvement in every aspect of their working day. In particular the following should apply.

The proprietor and the management team will bear the responsibility for establishing, maintaining and implementing a quality management system in the home. This system will be based upon a Total Quality Management system whereby standards will be set, changes made to meet those standards and process reviewed regularly.

Every employee is responsible for the quality of their work and will be trained to perform their duties to our specific quality standards.

The home will have an annual development plan for quality improvement drawn up as part of it's business plan and based upon feedback from residents, staff and relatives. The plan will focus upon specific measurable standards and will include named staff as responsible for each objective.

Audits are taken monthly on every department in the home, any areas not working at high standards are addressed immediately. Daily feedback is taken on the quality and presentation of our catering to ensure maximum enjoyment is experienced by our residents.